ITMA latest news

Growing resource bank

April 29th, 2012

A new standardised industry product adjudication form is one of the latest additions to the growing number of resources available to ITMA members in its secure online resource bank.

The form, which is used by retailers when returning tyres to manufacturers for inspection, has been designed by members of the Tyre Industry Federation. It now contains all of the fields necessary to record details from customers about any complaint tyres, in an industry agreed format, allowing queries to be dealt with in a speedy and effective manner.

“Making the form available online to our members ensures they are always using the  most up to date version and they automatically know where to look for it,” comments David Seward, president, ITMA. “Not only can this help to speed up their own internal processes but it also ensures higher levels of customer care and better handling of customer queries.”

ITMA’s secure online members area was one of the new additions to its new website launched last year. It now contains various useful forms, statistics, reports presentations and guidance notes available exclusively to ITMA members.



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